AquasanaQ: What is Aquasana Water? Is it RO?
No, it’s not RO water. It is a pure & safe filter system able to remove unwanted contaminants and keeping the good minerals in the water with 4 NSF Standard certification.
Q: Aquasana how to improve tap water?
There are some impurities in our tap water like sediment, mud, dirt, cysts, chlorine, heavy metals, pesticides or herbicides, Aquasana can remove these impurities & chemicals from tap water and enhance the water taste.
Q: How many types of Aquasana Drinking System?
We have 3 Types:
1. AQ-4000W-DVPI Counter top, 3 filters, RM599 (2-3 pax)
2. AQ-5300 Counter Top/Under Sink, 3 filters, RM899 (2-4 pax)
3. AQ-5300+ Counter Top/Under Sink, 3 filters, RM999 (2-6 pax)
Q: What are the different?
All Aquasana water system quality are certified by 4 NSF standard which are 42, 53, 401 & 473.
AQ-4000W is designed for counter top only while AQ-5300/5300+ are designed for counter top/under counter.
And the water flow rate of AQ-5300+ is 44% faster than AQ-5300/4000, the filter capacity also larger.
AQ-5300/5300+ come with water filter change indicator which AQ-4000 doesn’t have.
Q: Why the NSF certification is important?
Yes, NSF (National Sanitation Foundation) Standard is a 3rd party organization, all the water filter must be certified by NSF Standard in order to prove the quality & standard.
Q: How long to change the replacement? And the price?
The replacement filter life span normally is Max 1 year to change, depends on family size, usage & incoming water quality, some heavy usage might be needed to replace earlier.
AQ-4000W: pre filter from RM4/pc (recommend to change once a month), Filter A&B from RM210/set (max life: 1 year)
AQ-5300: Filter set (pre, A&B) from RM247.50/set (max life: 1 year)
AQ-5300+: Filter set (pre, A&B) from RM272.50/set (max life: 1 year)
Q: What’s the filter element made of? Is it Halal?
The Aquasana filter elements are made out of natural coconut shell carbon. There is no halal certification but the product has no content of animal bones.
Q: Do you provide installation service?
Yes, please text to 017-314 7880 for appointment, Counter top installation is RM60-80 & Under Counter: RM120-150, you can pay directly to the installer.
Q: Is it safe to drink directly or does it need to be boiled first?
It’s safe to drink directly from the filtered city tap water, if you want to boil it, it's fine too.
Q: What about bacteria in the water?
99.9% of bacteria already been killed by chlorine from city tap water, that's why an excellent and effective water filter must able to remove sediment, dirt, chlorine, harmful chemical & heavy metals.
Q: Can it remove mercury & lead efficiency?
Yes, mercury can be removed up to 96.5% and lead is 99.3% by NSF 53 standard certified.
Q: I found the filter water taste a bit sweet and slippery, is that normal?
Yes it is, Aquasana Claryum Technology can remove all the chemicals and heavy metal but preserving the healthy alkaline minerals, that's why you can taste a bit sweet & smooth.
Q: When will I receive the goods, if I order today?
We will ship within 24 hours. Normally delivery takes only 2-3 days to arrive at your door step.
Q: Is the Aquasana easy to install? Can I request refund if I can't install it?
It's easy to install actually, and we can arrange for technical assistance when is needed (service charge is around RM60-180) and you can also ask for full refund if not able to install it.
Q: Do the filter need to be wash frequently?
It’s not require to wash regularly, just replace the filter when due date.
Q: What is the 2 years warranty cover?
Please call/txt us if encounter any leak or rupture problem on the machine within 2 years, we will send you the parts for free.
Q: How long has Aquasana sold in Malaysia?
Since year 2004 until now.
Q: Is the filter require electric power socket point?
Not necessary. Only a small battery (included) is require for the alarm operation.
Q: Do I need to rinse after installation?
Yes, you need to rinse for 10mins for the first time after installation.
Q: How is the alarm worked?
It will blink and beep when due date, normally 1 year is the max period to change the filter replacement.
Q: Is it easy to get the filter replacement?
Yes, replacement can be purchase through Whatsapp, Lazada, Shopee, Company website or at our Retail shop.
Q: Can I keep the filter replacement if I buy more?
Yes, there’s no expiry date as long as it is kept dry.